Crosby’s Zero Defect concept
Phil Crosby’s Zero Defect concept is based on the fact two things cause mistakes: lack of knowledge and lack of attention. As you read the description, think about how it will apply to the safety arena.
Lack of knowledge can be measured and attacked by tried and true means. However, Lack of attention is a state of mind. It is a pre-conceived attitude (at-risk behavior) that must be changed by the individual (employees).
When presented with the challenge of zero defects, and the encouragement to attempt zero defects individual’s will respond enthusiastically. Remember that Zero Defects is not a motivation method, it is a performance standard. It is not just for production employees, it is for all employees.
Therefore, employees receive their standards from their leaders. Top management must personally direct the Zero Defects program. To gain the benefits of Zero Defects, you must make a personal commitment to have improvement in your management system. You must want it. The first step is: Make the attitude of Zero Defects your personal standard.
Employees perform to the requirements (standards) given to them. They must be told that your personal standard is: Zero Defects or Zero Incidents.
As we continue to our quest to develop a safety management system that will support a successful safety culture, we want you to think about what we have just discussed. There are individuals that believe in Zero Injuries (Zero Defects) while others believe it is not possible. It is now time for you to make your decision.
