Edwards Deming’s 14 Points and a Business Management Governance System | Going Beyond Lean Six Sigma and the Balanced Scorecard
Great article on Deming’s 14 points as written by Forrest Breyfogle, premier Quality and Six Sigma expert
Apr 17th, 2009 by Forrest Breyfogle.
Dr. Edwards Deming emphasized that the key to quality improvement was in the hands of management. Dr. Deming demonstrated that most problems are the result of the system and not of employees. Deming used statistical quality control techniques to identify special and common cause conditions, in which common cause was the result of systematic variability, while special cause was erratic and unpredictable. Deming described the seven deadly diseases of the workplace and fourteen points for management.
To read the rest of the story click on the link below.
